TERM & CONDITIONS


• A $10 surcharge is added to quotes for all weekend work.
• Any booking with keys left at the premises/ or real estate agency should pay upfront cash must be left at the premises.
• With regards to our budget rental package please note: If the rental property has no power it will incur a $20 additional fee and a $10 fee if we have to collect the keys from the real estate agent.
• In regards to the budget cleaning packages if the carpet requires vacuuming prior to steam cleaning services you will be charged at $7 per room.
• The price for our services given to you over the phone/email is subject to inspection of the job before work commences.
• When our technicians arrive at your premises they will inspect and measure the areas you have told us about. The technician will then inspect the carpet and stains before work commences.
• The technician will also confirm the price with you before work commences. Most of the time the price given over the phone does not change.
• The technician will sometimes quote extra after the inspection when the following occurs:

• The rooms are larger than 14sqm.
• Additional charge for stairs.
• Parking near the job is unavailable.
• Carpet is heavily soiled and needs a Diamond/Platinum carpet cleaning service.

Payment

• Xpert Cleaning Services provides all quotations at the time of booking, or fixed/variable price on information given by you.
• At the time of the booking the customer must provide details of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime existing at the premises.
• The customer agrees to pay the price quoted by Xpert Cleaning Service in full prior to or at the Service Time, unless otherwise agreed in advance with Xpert Cleaning Services.
• The payment is to be made in cash at the beginning of the service unless otherwise agreed by us. The customer is obligated to make this payment before the cleaning team starts the service.
• If a bank transfer payment has been agreed, this has to be completed no later than 24 hours prior to the service appointment. We reserve the right to cancel an appointment if no payment has been received.
• If no payment has been received by the service time, the Xpert Cleaning Service will use reasonable endeavors to contact the customer for payment. In the event that Xpert Cleaning cannot contact the customer or the customer will be deemed to have cancelled the service, and the Customer must pay any cancellation fees or charges set out below under cancellation fees.
• If the customer is dissatisfied for any reason with the service provided, it must inform Xpert Cleaning within 24 hours of completion of the Service. Xpert Cleaning strives to achieve 100% customer satisfaction and will endeavor to resolve the problem quickly and efficiently.

Carpet Cleaning Prices

• Our minimum charge for an xpert standard package or budget steam cleaning services package is $59.
• Our minimum charge for a diamond carpet cleaning service is $75.00.
• Our minimum charge for a platinum carpet cleaning service is $105.00.